LEGAL AGREEMENTS & TRUST

Privacy & Security Policy

Last Updated: August 2026 • Version 2.4

Your safety, transparency, and data privacy are our core commitments. This policy applies to the DBOOK Consumer App, the DBOOK Pilot (Driver) App, and all associated mobility technology services.

Quick Navigation:

Customer Privacy Pilot Privacy Location & GPS In-App Calling 0% Commission Payouts Suspension & Safety Data Deletion Security Standards

1. Overview & Core Commitments

DBOOK is built as a transparent, peer-to-peer technology matchmaking platform connecting customers with professional acting drivers and ride services. We operate on principles of fairness, direct payments, and robust data protection.

Zero Third-Party Data Selling

We never sell, rent, monetize, or disclose your personal data to commercial advertisers or unauthorized third parties.

0% Platform Commission

Drivers keep 100% of their earnings. Customers settle fares directly via UPI QR codes or cash.

Consumer App

2. Customer Privacy & Protection (DBOOK App)

Authentic Real Identity: We require authentic names and valid phone numbers upon OTP verification. This prevents anonymous bad-actor misuse and enhances on-ground pickup safety for both parties.
Location Usage (Foreground Only): Your device location is used strictly to match you with nearby pilots, calculate optimal pickup routes, and manage your ongoing ride. Real-time GPS sharing automatically stops the moment a ride is completed or cancelled.
Pilot Transparency: Before confirming your ride, you receive complete information about your assigned driver, including verified name, photograph, vehicle experience category, and customer rating.
Advance Scheduled Rides: Customers can pre-book outstation or hourly trips up to 30 days in advance. Scheduled bookings are dispatched to verified pilots with automated reminder notifications.
Direct Fare Settlement: Payment is made directly to the pilot at trip conclusion via UPI QR code or cash without platform escrow delays.

Pilot (Driver) App

3. Pilot Privacy & Platform Policy (DBOOK Pilot App)

Document & License Verification: To ensure customer safety, drivers provide valid Driving Licenses (DL), government identification, and experience credentials. These documents are encrypted and reviewed solely for platform accreditation.
Foreground & Background GPS Tracking: When set to "Online" or actively fulfilling a booking, the driver app accesses GPS coordinates in the foreground and background via a persistent notification service. This ensures you receive incoming booking alerts even when the app is minimized and provides sub-second live map tracking for customers.
Offline Privacy Guarantee: Toggling the status to "Offline" or logging out instantly terminates all background location tracking and sensor polling.
100% Direct Payouts: Registered UPI IDs and QR codes are used solely to facilitate peer-to-peer fare settlement from customers at the end of each trip. DBOOK charges 0% commission on your ride fares.
Quotas & Subscriptions: Pilots enjoy daily free ride allocations. After exhausting free quotas, drivers can choose an affordable Premium Unlimited plan with verified direct UPI activation.

4. Location Access & Tracking Scope

Location tracking is the core of reliable ride coordination. We adhere to the principle of minimal necessary data collection:

User Type	Tracking Mode	Purpose	When Tracking Stops
Customer	Foreground during App Usage & Active Ride	Matching nearby drivers, pickup routing, live navigation	Immediately upon trip arrival, trip completion, or cancellation
Pilot (Driver)	Foreground & Background while Online	Dispatching nearby booking alerts, precise customer ETA calculation	Immediately when toggling status to Offline or logging out

5. Direct In-App Calling & Phone Privacy Policy

Smooth communication during pickup is critical for reliable service:

Trip-Bound Access Only: Direct phone call access between customer and pilot is enabled only after a booking is accepted.
Automatic Session Expiry: Once a trip is completed or cancelled, calling channels and active contact references are instantly closed.
Anti-Harassment Protection: Any post-trip unsolicited contact or harassment is strictly prohibited and leads to immediate permanent platform ban.

6. Direct Peer-to-Peer Fare Settlement (0% Commission)

DBOOK acts strictly as a technology platform connecting riders with drivers. We do not hold ride funds or deduct middleman percentages.

Transparent Rate Cards:

All fare factors are presented upfront before booking confirmation, including:

Standard base fare and hourly duration rates.
Night duty surcharges applicable between 10:00 PM and 6:00 AM.
Outstation return allowances, food & stay agreements where applicable.
Tolls, parking, and state permit charges are to be paid directly as actuals.

7. Cancellation Policy & 24-Hour Suspension Guard

To protect platform reliability and prevent ride abandonment, automated quality controls are enforced:

Automated 24-Hour Suspension Rule:

Drivers who accept bookings and subsequently cancel excessively (more than 3 cancellations within 2 hours or more than 5 cancellations in a single calendar day) are automatically locked out from new booking dispatches for 24 hours.

A suspension banner will appear on the driver's home screen displaying the exact countdown timer until platform privileges are automatically restored.

8. In-App Help Desk & Dispute Resolution

Both customers and pilots have access to an integrated real-time Help Desk ticket system:

Report fare disputes, route issues, lost luggage, or safety concerns directly in-app.
Dedicated support administrators review ticket histories with attached trip GPS logs to resolve issues impartially.

User Rights

9. Instant Account & Data Deletion

We believe in complete user autonomy over personal data. In full compliance with Apple App Store Guideline 5.1.1(v) and Google Play Store User Data Policies, we provide both instant in-app self-service deletion and manual email workflows.

Method 1: Instant In-App Deletion (Recommended)

Open the DBOOK Consumer App or DBOOK Pilot App.
Navigate to Profile > Settings > Delete Account.
Confirm your decision.

Effect: Immediately wipes authentication tokens, anonymizes user profile fields, removes active payment identifiers, and cleans device sessions instantly.

Method 2: Email Deletion Request

Send an email to dbook2667@gmail.com with the subject "Data Deletion Request" from your registered email address or provide your registered mobile number.

Processing Timeline: Verified identity requests are processed and confirmed within 30 days.

10. Data Security & Infrastructure Standards

We apply stringent defense-in-depth technical safeguards to protect all user data:

End-to-End TLS / SSL Encryption

All data exchanged between client applications, websites, and cloud servers is encrypted in transit using TLS 1.3 encryption.

Row-Level Security (RLS)

Database records are partitioned using strict PostgreSQL Row-Level Security policies, ensuring only authorized participants can access specific ride coordinates.

Passwordless OTP Authentication

Authentication is secured via verified SMS one-time passcodes, eliminating the risk of stored password leaks.

11. Contact & Legal Office

For any inquiries, privacy concerns, or data rights requests, reach out to our team:

Official Email: dbook2667@gmail.com

Developer / Organization: DBOOK Mobility Team

Support Desk: Available 24/7 via In-App Help Center